Looking at the adults-only section

Majestic Mirage Costa Mujeres was my second resort stay on my most recent Cancun trip in late April/early May 2026 (the first was Riu Ventura–if you want to read that resort review then click this link).  When I booked Majestic Mirage several months prior, I wound up building the entire trip around the discounted stay offered on their website for a primo suite located in the adults-only Club section, Mirage Club Plunge Pool Suite Oceanfront that had a rooftop pool. Turns out it was definitely worth the extra planning!

The shuttle ride from Riu Ventura to Majestic Mirage took about 50 min. and that was with construction going on in Cancun’s Hotel Zone due to the almost completed Nichupté Lagoon bridge.  Upon arrival I was greeted by staff who gave me a towel to wipe my hands and face, checked my carry-on bag, and led me to the private adults-only Mirage Club Lounge for check-in.

I have to say a few words about the general function and layout of this property before proceeding with my actual resort experience–this is an all-suites resort so there are only two lounge areas where check-in occurs, the Mirage Club (ages 18+), and the Family Club (all ages).  There is no basic entry level room since all guests receive access to respective upgraded services and amenities as well as butler service.  Yes, you read this right, every travel party gets a personal butler without paying extra for an upgrade.  If you are on the beach facing guest room buildings, the adults-only Mirage Club section is on the left (Buildings 3 and 4), while the Family Club section is on the right (Buildings 1 and 2).  FYI:  Potential guests booking rooms in the adults-only Mirage Club section may wind up in the Family Club section depending on the suite category that is booked.

The middle section of the resort between Mirage Club and Family Club suite buildings acts like a boundary between the two.  It was a bit of an annoyance to go from one section to another in the pool areas in part due to the amount of space the Sky Gazebo took up in the resort layout–this causes guests to go out of their way to cross from one side to the other because there are very few existing pathways that do so.  During my three night stay there were two evening wedding ceremonies and receptions held at the Sky Gazebo–impossible not to hear reception music even in one’s suite but thankfully the music stopped at 11 p.m.  (If you are an early to bed vacationer then this resort may not be a good fit for you).

White structure is the Sky Gazebo

Not all resort amenities were placed in their respective areas given the distinction between Club and Family sections–for example, the general resort buffet for all ages was located at the end of the adults-only building section, not the family section. The lobby bar was actually on the ground floor (think Excellence resorts layouts), but the Piano Bar was located on the same upper floor where check-in occurs.  Those thinking of booking this resort also need to be aware that none of the restaurants had easily identifiable restaurant names at their entrances, you literally have to either make a good guess or ask any one of the restaurant hostesses where to find the restaurant you are seeking.  The app’s resort map at the time of my stay wasn’t really that helpful either.  Didn’t make sense to me at all, particularly when resort signage is such an easy fix.  Also, in case you were wondering, there is no guest reciprocity with the adjacent sister resort, Majestic Elegance Costa Mujeres.  The only way Majestic Mirage guests can access Majestic Elegance is if they have a spa reservation since the Mirage doesn’t have its own spa.  Majestic Elegance guests cannot access the Mirage property at all.

Piano Bar upstairs in the lobby area

The lobby bar is located downstairs from the actual lobby

Back to my regular review.  Oh yes, I was at check-in.  The Mirage Club Lounge was separated into three sections–multiple check-in desks in one area with an adjoining wait area with snacks, see-through refrigerator filled with bottled water, wine bottles including sparkling wine, plus I think there were a few beer selections in there, multiple shelves of bottled liquor, Nespresso coffee machines, and hot water for tea choices.  There was plenty of seating for guests waiting to check-in, and a larger adjoining seating area for guests just wanting a snack and/or drink during their stay. At the end of check-in I had to wait several more moments until I met my assigned butler, Gustavo, who led a small group of us guests over to various resort amenities of our choosing since our suites were not immediately ready (check-in time is 3 p.m.).  FYI:  See if you can request Gustavo as your butler; I can’t imagine more attentive and friendly service from such a staff member.  He frequently texted me and inquired if I needed anything, sent info on resort activities for the day, and I had an “exit” conversation with him where he genuinely wanted to know how my stay went.  Since he gave me such excellent service I gave him an excellent tip at the end of my stay, but it was well deserved.

What’s in the refrigerator in the Mirage Club Lounge?

Liquor choices in the Mirage Club Lounge

Part of the snack selection in the Mirage Club Lounge

Gustavo took me over to the buffet where I had a surprisingly excellent lunch; after eating I spent another hour exploring the resort.  Here’s another FYI:  before you get into any of the glass-walled lobby elevators, check and see if they are operating properly.  I attempted to get an elevator from the ground floor back up to the lobby to access the Mirage Club Lounge and the doors did not close completely.  Being of sound mind and body I strong-armed the doors open enough to successfully and calmly exit while making sure no one saw my frantic efforts to get out. I did notify staff but no one immediately put up an “out of order” sign (not sure what the equivalent is in Spanish); I hope no one else had a near panic moment in this elevator.  If you decide to book this resort, just make sure you don’t as well.

Gustavo accompanied me to my oceanfront suite with a rooftop pool and gave me a thorough explanation of its amenities.  The suite turned out to be as awesome as I had envisioned with 1,000 sq. feet of space, king bed, living room area, Nespresso coffee machine, two mini-bars which included snacks, a wine cooler, two small bottles of liquor, a bottle of sparkling wine, the choice of another full bottle of premium liquor (I chose tequila), a large balcony with a round daybed with 180 degree ocean views, and a separate box for room service which was located next to the main door (a nice way to get dirty room service dishes out of the way–staff periodically checked each box and collected any used dishes and cutlery).  Glassware/bar ware was also included along with an ice bucket.  Ice machines were located by the elevator on each floor; mine was 30 steps away from my suite so it was easy to keep myself supplied when needed. The suite also included a rooftop area with a sofa and armchairs, a second mini-bar if you wanted to top off your drink or enjoy a snack, and a large daybed which was adjacent to the plunge pool if you wanted to work on your tan.  An added bonus to the room was that it was a corner suite–I had an unobstructed view of the resort as well as the beach and ocean, a wonderful suite option with spectacular views.  I would definitely book this room category again if I were to return.  Truly the only negative that guests may have about the suite would be the lack of bathroom privacy, but since I was traveling solo that issue didn’t matter.  The area behind the bed was totally open and exposed the entire bathroom; toilet and shower areas were behind frosted glass doors so there was at least some degree of privacy offered.  The soaking tub in the bathroom was completely exposed, however.

This is the view upon entering the suite

Notice how the bathroom area behind the bed is totally exposed to the rest of the room

This is how exposed the bathroom area is to the rest of the room

View from my balcony daybed

Rooftop plunge pool area

The rooftop plunge pool has a built-in ledge for seating–this is the view when seated

In-room liquor supplied. The larger bottle depends on your choice–I chose tequila before knowing there was already a smaller bottle in the room!

As long as we’re discussing room categories let me just mention something about the swim-up suites at Majestic Mirage.  If you follow my blog at all you know I am a great fan of swim-ups and book them whenever possible.  Even though I didn’t book a swim-up suite here, I was curious as to the location and privacy limitations of this suite category.  Here’s the 411 since some past guests have complained on social media that they didn’t get the suite they booked:

• Both Mirage Club and Family Club sections have swim-up suites.
• As far as I am aware, children of all ages are allowed to stay in swim-up suites at Majestic Mirage in the Family Club section (many resorts have an age limit of 12 to stay in swim-up suite rooms).
• While vacationers can only book oceanfront swim-ups via the adults-only Mirage Club section, there were oceanfront swim-up suites on both the family and the adults-only sides of the resort.  That means that some guests who book oceanfront swim-ups will wind up on the family-friendly side.  Can’t say I didn’t warn you.
• Only the oceanfront swim-ups have direct pool access from their terrace–direct pool access typically means walking down some steps from one’s terrace into a swim-up pool.  All non-oceanfront swim-ups either have a grassy area to walk across in order to enter the pool or a small plunge pool as a substitute.
• The Family Club section’s only swim-up suite category is Family Club Swim-Up Suite that has “direct pool access”.  Family Club swim-ups are located in two sections–adjacent to the resort interior’s lengthy family pool and inside the water park.  Swim-ups at the water park don’t offer one lengthy pool that all swim-up rooms typically have access to; instead, each swim-up room has its own small plunge pool that overlooks the water park area with a locked gate that allows guests to directly access water park amenities from their balcony.  This would be a great location for families with children old enough to handle water park amenities–they can enter and exit their balcony at will in between bouts of water park fun!  But this swim-up suite location doesn’t have its own listing…if you want to be in this part of the resort, make your request known as to suite location when you book, there is usually a section for special requests if you book online or if you use a travel agent they will be happy to make your request for you.

Oceanfront swim-up suite on the adults-only side of the resort

These are standard swim-up suites, notice the grassy area to traverse before entering the pool. I imagine the cabanas on this side of the pool are for swim-up guests.

Let’s talk more about the pools…Majestic resorts, at least the ones in Mexico, have surprised guests with unusual pool designs and atypical pool features.  Majestic Elegance has its infinity edge facing the resort’s interior rather than oceanfront; Majestic Mirage has no main pool.  Instead, there were two very lengthy stretches of pools that lay adjacent to both Buildings 2 (family) and 3 (adults-only) in the interior resort section.  There were several pool sections on each side, some were interconnected and some required getting out of the water to walk a short distance to another.  There were two swim-up bars in both the adults-only and family pool sections and a walk-up bar behind each swim-up bar.  Cabanas and loungers were placed on both sides of the pools; swim-up rooms appear to have their own cabanas and loungers at poolside’s edge, while anyone can use the cabanas on the other side of the pools.  There are shade umbrellas but these get taken after the cabanas are gone so best get to the pool fairly early to make your choice.  Poolside cabanas are complimentary and first come first served.  Pool towels were a scarce commodity in both adults-only and family pool areas.  I typically found pool towels for the adults-only sections in the walk-up bar facing the beach; I never did find where the towels were on the family side.  While I spent most of my pool time in the adults-only section, I did enjoy the pool foam party located by the primary swim-up bar in the family section.  Granted it wasn’t as boisterous and wild as adults-only pool foam parties can be, but it was acceptably fun and appropriate for children.  Pool time at the adults-only area included morning pool volleyball in the section nearest to the beach, while the second swim-up bar located half-way to the lobby area had various games like darts available for use.  The primary stand up bar area on the family side always had boxes of games set out along with Cornhole and Connect 4.

Complimentary poolside cabanas

In-pool Jacuzzis available

Primary swim-up bar on the family-friendly side, this is where the pool foam party is located

Darts available at the secondary swim-up bar area in the adults-only pool section

Now let’s talk about the beach.  This was an absolutely stunning area of beach with white sand, aquamarine colored ocean water, mostly mild wave action, and the beach was walkable for lengthy stretches in each direction.  Beach loungers were divided into family (north side) and adults-only sections (south side), and guests seemed to abide by that rule.  Since there were no loungers or Bali beds available when I went looking for one on the adults-only side, I was lucky enough to find one on the family side.  There was a beach bar on the family side and that was fortunate because the loungers and shade palapas on the family side were so tightly placed together it was impossible for wait staff to attend to anyone except guests on the exterior of beach lounger sections.  I believe that a majority of Bali beds/cabanas are complimentary so there’s no need for a reservation (you will have to get up early to claim one on this beach).  Upgraded beach lounging opportunities do exist, it’s called the “Oasis Experience” which consists of a “nested cabana” (these are easy to identify) and adjacent small table and chairs with a shade umbrella.  If you are interested in this extra amenity, there are several packages to purchase including breakfast only, all day from 8:30 a.m. to 5:30 p.m. with restaurant food and drinks brought to you, and all day with extras like 50 min. body massages.  If you have an extra $600-$800 USD you might want to think about it.

Beach bar in the Family Club beach section

Lots of beach loungers

This resort has a beautiful beach

Speaking of food and beach bars, let’s talk about the food and drinks at this resort.  Buffet food was very good overall, but I couldn’t find my morning chilaquiles (tsk, tsk), so instead I just put some more than excellent chicken tinga over some chips and added some toppings to make up for their “mistake”.  I had that every morning and I still miss it–looks like I will have to find a good chicken tinga recipe to make at home.  I found morning buffet wait service to be lacking–I was halfway done with my food before any server came around to take any drink orders (I always have my a.m. hot tea just like most people have their coffee) and when it came it was tepid at best and I was already finished with breakfast.  Just be sure to bring something to drink to the table just in case you don’t get on-time service–there were plenty of fresh juices from which to choose.

If you’re going to be at the resort on a Friday, don’t miss the Mexican Fiesta night held in the main courtyard on the family side (it starts at 7 p.m. but go early to get a seat facing the gazebo to see the performances).  Patron margaritas handed to you at the margarita stand, various Mexican dishes were served buffet style including warm churros, live music and Mexican troupe showcasing early Mayan dances and traditions.  So worthwhile to attend.

A literal hallway of food at Mexican Fiesta night

The main courtyard with live music at Mexican Fiesta night

Mayan show at Mexican Fiesta night

At the Italian a la carte, La Rinascita, I had a waiter who obviously has been practicing his craft for many years.  He monitored my dining pace with quiet precision bringing  various courses with very little wait in between. He even fixed a slightly wobbly table without my asking.  On a side note, while the food was very good, well prepared, and professionally served, I was placed on a dais in the center of the restaurant where I was the only person being served (I went early to dinner that evening).  One of the most difficult things I’ve had to manage as a solo female vacationer has been dining alone at dinner.  Seated on a raised platform all by myself in the middle of the restaurant was one of the most daunting restaurant experiences I’ve had while traveling.  Since I now refuse to just look at my phone while dining by myself it was difficult not to notice others’ glances, but I managed to shrug off my discomfort and enjoyed my meal.  I would definitely recommend this a la carte restaurant, maybe skip the dais.

One restaurant I would avoid for now is the beachfront restaurant Seaside.  I ate there for dinner one night and regretted every moment from the time I was seated until I left.  Terrible service, no waiter even approached my table for 15 min. to serve water.  Then they served the main course before the appetizer.  I loved the shrimp dish but no shrimp is worth that kind of atrocious wait service, lol.  I advised Gustavo before I left that they needed to retrain those specific restaurant waiters, so hopefully he passed along that information.  Avoid for now.

If you are looking for something to do at this resort don’t miss the sports bar.  A really great place to spend some time and have some fun.  There is a bowling alley, pool table, foosball table, even a card table, plus you can order food as well as watch your favorite sports games on multiple large screens.  There is an open-air theater which was located along the same hallway as the sports bar, I didn’t see any shows besides the performances at the Mexican Fiesta, however, so I can’t comment on show quality.

Don’t miss the water park no matter what age you are.  There were actually three entrances and two sections–if you have little ones take the ramp on the right, it will lead you to the water fun for toddlers and young children.  The ramp on the left will lead you to the major attractions including a lazy river (which includes its own swim-up bar and several hidden Jacuzzi sections), intermediate waterslides, and the advanced waterslide section.  There were only adults using the intermediate and advanced waterslides when I visited this resort amenity.  There were plenty of loungers with shade umbrellas and a food/BBQ area where you can order lunch or a snack–it was located between the two water park sections.  If you ever find yourself in the back of the resort between Majestic Elegance and Majestic Mirage, there was a second general entrance which I found by accident on a self-led walking tour of the property (I was trying to snoop).

Advanced waterslides

Water park swim-up bar

Waterslides for toddlers and younger children

Lazy river at the water park

There was a coffee shop at the resort just off of the main courtyard, and right next to it was a chapel.  I don’t believe they offer general Catholic services on Sunday, it is just used for actual wedding ceremonies.  It was a lovely spot, especially with the sunlight filtering in at the time I visited.

I think that’s enough choices for coffee drinks…

How about a snack at the coffee shop?

Lovely chapel

Regular gym attendees can rejoice because while this resort doesn’t have an onsite spa it does have a small upstairs gym.  I had to ask where it was located and when I was told it was upstairs I was faced with (gasp) taking the elevator up to the lobby level.  Not from those dastardly glass wall elevators though, but it did cause me a thoughtful moment to carefully consider my plan of action should I get stuck in another elevator.  Everything turned out OK; the elevator up to the gym was located in an alcove across from the sports bar.

Unfortunately this resort does not offer pickleball courts, just tennis courts and a basketball court.

I know I have reported some negatives about my stay here, but as my blog article title states there are some tweaks to be made before this becomes an awesome resort.  At the time of my visit it was very good overall and provided me with a very pleasant vacation experience.  For those vacationers, adults-only or families, who want a more luxury resort experience that right now is still affordable (the resort is still advertising sales in order to attract new guests to a new property), don’t hesitate to book Majestic Mirage Costa Mujeres.

The comments in this review are those of the author/reviewer.  This trip was paid for in its entirety by the author; at no time were any monies or services exchanged for this review.

Location:  45 min. north of the Cancun airport

Telephone:  Toll free USA and Canada 1-888-477-7227

email:  callcenter@majestic-resorts.com