If anyone has a future booking through Bookit.com, please be aware that they have suspended all operations and laid off most of their employees because of the multitude of trip cancellations due to COVID-19.  No mention is made whether they will ever be back in business.  The 411 is that Bookit has not sent money over to resorts which clients have paid Bookit for the trip in question.  As a result, the resort will not let you leave without paying–AGAIN.  So, please contact the resort where your booking is at (if you have used this company) and ask them if they have received the money from Bookit.  If they have not, you have to make your decision about what you want to do–cancel the reservation in question, cancel and re-book making another deposit directly with the resort, or cancel and use another source to make another reservation.  Don’t forget to call your credit card company and dispute the charge if the resort has not received your money.

This happened to me with the same company in 2015 when I stayed at Secrets Akumal; at least I was able to call the company and work it out before I checked out (the resort staff will NOT care that you have documents from the travel company proving you’ve already paid in full) .  I never used Bookit after that.  Good luck to those in this situation.